Senior Manager - Key Accounts (Automotive & Industrial)

AIT India is seeking a Key Account Manager for Automotive & Industrial sector. The individual will be the primary point of contact for our valued Automotive & Industrial clients, responsible for building and nurturing strong relationships to driving business growth, ensuring utmost satisfaction. The ideal candidate will exhibit a strategic, customer oriented, multi-national focus on seeking new growth and development opportunities in the sector. 

Locations - Mumbai, Pune or Chennai 

• Cultivate and strengthen relationships with key Automotive and Industrial clients, gaining deep insight into their business goals and aligning those with AIT’s advanced freight forwarding solutions.
• Develop and implement strategic account plans aimed at driving revenue growth, increasing profitability, and addressing the evolving needs of priority accounts.
• Lead P&L management for all Automotive and Industrial accounts, overseeing daily financial performance and coordinating with operations stakeholders and customers to ensure timely payments in accordance with agreed terms.
• Drive direct client acquisition efforts with a target of closing new accounts on regular designated frequencies, in close collaboration with the India VP and Sales Director to support client growth and onboarding.
• Identify opportunities for upselling and cross-selling across the portfolio, delivering value-added solutions that contribute to business expansion and achieve sales targets.
• Serve as a dedicated client advocate within the organization, ensuring feedback is captured and translated into ongoing service improvements.
• Promptly and professionally resolve client issues and disputes, pursuing win-win outcomes that reinforce trust and long-term engagement.
• Monitor industry trends, competitive landscape, and market developments to provide clients with strategic insights and position AIT as a preferred logistics partner.
• Take ownership of operational resolutions, account management, and team leadership to meet the KPI and QMS standards established by both clients and AIT Corporate. Partner effectively with internal teams, including product development and marketing, to deliver integrated solutions.
• Maintain a sharp focus on achieving daily measurable accountabilities and key performance indicators, especially around client communication and satisfaction.
• Perform additional responsibilities as determined by evolving business needs and organizational priorities.

• Proven experience as a Key Account Manager or in a similar client-facing role within the technology industry. Exceptional communication and relationship-building skills.
• Relevant work experience equivalent to 15-20 years’ transportation/logistics industry
• Automotive Experience 10+ Year’s minimum
• Minimum 5 years Management experience required
• Certifications –Cargo wise, Cargo Basis, DG
• Master’s Degree in related field preferred. Bachelor’s degree equivalent combination of work experience may be considered.
• Strong problem-solving skills with ability to develop new ideas and innovative solutions
• Detail-oriented individual with great communication skills
• Ability to work in a high-volume and fast-paced environment
• Team player willing to help others and adapt to a growth mindset as we continue to grow the vertical
• Demonstrates considerable judgments and has authority to act Ability to manage procurement and margins goals/KPI’s
• Knowledgeable in Gross Revenue, Gross Profit / Margin and business development Year over Year
• Understanding of Vertical Budget Gross Revenue, Gross Profit / Margin and Business Development Year over Year

AIT India is a growing business that is investing in its people. We offer hybrid and flexible work environment, skill development and learning pathways to help our people perform at their best and be the best version of themselves every single day.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to our teammates.

  
Some Benefit Examples Are

• Relaxed dress code
• 5 hours of volunteering opportunities
• Access to Online-learning Platform
• Health Care & Term insurance benefits 
• Annual and Parental Leaves
• Employee Support Program

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.  Learn more about AIT Worldwide Logistics, our culture and core values in action here.